Disaster Recovery Success Story after recent F5 Tornado

Greensburg, Kansas Bank Serves Customers Quickly with Help from Outsourcing Partner Fiserv after Tornado Levels Town

Greensburg State Bank in Greensburg, Kansas is open and functioning after an F5 tornado destroyed much of the small town, the bank’s only building and killed twelve people on May 4. The bank is back in full operation due to the strength, courage and human spirit of the bank’s employees and the help of its outsourcing provider, Fiserv, Inc.

In spite of their personal property losses, by Monday, May 6 at 9 a.m., Greensburg State Bank employees had erected a tent outside the destroyed bank building and reopened. Later that day, using the Haviland Telephone Company offices and high speed Internet, Fiserv assisted the bank in configuring a salvaged laptop which allowed the bank to transmit electronic debits and credits through the automated clearinghouse (ACH).

The following morning, Fiserv delivered newly-configured personal computers which allowed the bank to access all its banking processes, and created a secure connection into the Fiserv data centers. The bank, with assets of $54 million, had complete access to its computerized applications over this secure Internet access line to navigate accounts and records, and make transactions to help its customers in Greensburg and Kiowa County, Kansas as they tried to cope with the disaster.

Tom Corns, Greensburg State Bank president congratulated Fiserv for helping get the bank on the road to recovery, "The officers, directors and staff at Greensburg State Bank would like to thank Fiserv and its employees for the exceptional work and outstanding job they did to bring our data processing services back online after a complete loss of building and computer equipment. They had a technical support person come out and help us establish all computer links with Fiserv and our data processing continued without a skip. I think Fiserv has done an outstanding service to this bank and this community."

“The people in Greenburg had lost their homes, their belongings and their town. They needed access to their accounts and their money,” said Craig Marvin, president of the Fiserv Des Moines Data Center. “Disasters are something that we hope never happens, but we do plan for them. We felt honored to be in the position to help.”

Fiserv employees from item processing and account processing worked to return all services to the 83 year old bank, including installing the newly configured computers, providing equipment to support all aspects of branch capture, as well as donating office supplies, printers, adding machines, scanners, and temporary forms. When phone service was restored to the town, Fiserv ordered an emergency circuit into the bank’s temporary facility for a dedicated data line to West Des Moines and Topeka for all the bank’s account processing, branch capture and item processing. This is a permanent, secure solution to allow Greensburg State Bank to do account queries and all the functions it had before the storm.

“Greensburg State Bank didn’t miss a beat. We worked hard to get the bank back up and functioning, because the bank needed it, and the town needed it,” explained, Frank Smeal, president of the Fiserv ITI Outsourcing Division. “We wanted to do whatever it took to help bring some sense of normalcy back into the lives of these individuals who were so hard hit. With their lives turned upside down it is so very important to have their bank available to them.”

Brinks U.S. Signs with Metavante to Offer Banks and Corporate Customers a Growing Range of Remote Check Image Capture Services

Brinks, a premier provider of logistics solutions and secure transportation, expands services with Metavante’s Sendpoint distributed image capture technology.

MILWAUKEE--(BUSINESS WIRE)--Brink’s U.S., a division of Brink’s Incorporated, a global leader in providing secure logistics solutions, and Metavante Corporation, the technology subsidiary of Marshall & Ilsley Corporation (NYSE:MI), announce the launch of Metavante’s Sendpoint distributed image capture service to Brinks’ cash vaults across the country. Metavante’s Sendpoint service provides for the remote image capture and image exchange of deposits and payments received from Brink's Vaults, accelerating deposit capture from receipt through posting and presentment.


Brinks manages a large national network of more than 100 cash vaults around the country. Combining cash processing and logistics, Web-based information tools and secure armored transportation, Brink’s allows financial institutions to compete in new markets without expanding their branch network. In conjunction with Metavante Image Solutions, Brink's now offers a suite of vault image solutions, enabling check image capture and electronic presentment throughout its nationwide network. Brink’s customers can take advantage of a complete, end-to-end image-enabled payment processing solution designed to help them expand geographic reach, lower costs and reduce risk.


“Brinks and Metavante Sendpoint are redefining traditional cash vault services by offering financial institutions and retailers an efficient and cost effective electronic check solution. Together, we are integrating with financial institution back-office systems to provide check images and customer posting information,” said Fred Purches, senior vice president, strategic solutions and product management, Brink’s U.S. “Establishing a long-term strategic alliance with an industry expert like Metavante is not only exciting, but beneficial to our customers. We can now give customers a full range of deposit and payment management solutions, eliminating costly logistics, improving availability of funds and creating new efficiencies in the supply chain.”

“The integration of Metavante’s Sendpoint check image capture technology with Brinks vault operations is a excellent example of how the payments industry can push capture out to a distributed environment,” said Brian Hurdis, president, Metavante Image Solutions. “Brink’s is offering an innovative solution that provides a competitive advantage for banks, and high-volume merchants and corporate accounts.”

Metavante Image Solutions provides comprehensive solutions that help banks and businesses transition from paper to electronic payments and image processing. Solutions that can be delivered in-house or outsourced include distributed capture, check and remittance processing, fraud detection, and document and report management. Metavante Image Solutions customers encompass banks and corporations of all sizes worldwide from de novo banks to the largest financial institutions and corporations.

How It Works

In the constantly changing secure logistics industry, Brink’s has continually led the way by creating innovative services and solutions. Now, with Metavante’s Sendpoint distributed image capture applications, financial institutions can receive a secure, locally centralized proof of balance. Specifically, the cash-in tickets and paper checks are truncated as they are image captured. Then, check deposits are balanced, adjusted and forwarded to the Metavante Sendpoint service, where the check images are formatted as custom X9.37 files for posting or bank-to-bank image exchange. This scalable, full-service solution improves commercial customer float, provides real-time web access to information and nearly eliminates the need for costly transportation and processing of physical checks, which allows Brink’s to timely process deposits virtually anywhere in the country. Currently, this innovative solution is in production for two of the nation’s top five financial institutions and will be introduced to other business partners throughout the course of this year.



About Brinks, Incorporated
http://www.brinksinc.com/
About Metavante
(www.metavante.com)

Imaging and Forms Processing Forum- Boston MA. Aug. 12th to 15th

On August 12th to 15th over 1,500 key industry practitioners from mid to large size corporations from a broad vertical market base involved in imaging and forms processing operations and information management will gather in Boston for TAWPI’s Annual Forums and Expo. Attendees will hear topics involving performance benchmarks in unstructured document processing, business cases on distributed capture, how compliance and risk management standards are reshaping end-user thinking, automating invoice processing/accounts payable, new recognition technologies, and workflow models.

Some Selected Featured Educational Sessions Taking Place;

Forum Keynote: Emerging Trends in Content Management & Archiving; Whitney Tidmarsh, Vice President of Marketing Content Management and Archiving EMC Corp.

Unstructured Document Processing: A Town Hall Meeting Panel Discussion: Lively discussion on optimizing forms processing and information management.

Best Practices in the Worst of Times: Using ECM for Disaster Preparedness: James Lock Client Solutions Mgr. Treasury Services JP Morgan Chase.

Process Improvement: The Road to Operational Excellence; Joan Forrer, RN, Master Black Belt, Horizon Blue Cross Blue Shield of New Jersey.

The Future of Distributed Capture: Ken Truitt System Administrator Randolph Brooks Federal Credit UnionRandolph Brooks Federal Credit Union (RBFCU) and Gil Quihuiz Sr. Product Manager Kofax. RBFCU is one of the top ten credit unions in the United States, is capturing loan-related documentation remotely from its branches to better service loan requests centrally. This session will share how they created a bridge between the back office and the front while changing the way they handle documents from batch-based to transactional. Hear how they created a smoother, swifter process that reduces costs and allows them to serve members more quickly and efficiently.

Procurement to Implementation at Georgia Department of Revenue: Tim Shields Georgia Dept. Revenue, Bo Minogue OPEX Corp.

Accounts Payable Automation and Integration: Hyland and Microsoft

Issues and Opportunities in EOB Processing

To Register or for more information visit http://www.tawpi.org/forumexpo.html