Consumers on track to spend $1.3 trillion a year at self-service machines by 2011

From IHL: When it comes to paying for goods & services, consumers continue to take matters into their own hands. North American consumers are on pace to spend $525b at self-checkout lanes, ticketing kiosks & other self-service machines in 2007, an increase from $438b in 2006. ‘The revenue generated by self-service transactions should continue this pace of growth in the coming years,’ said Greg Buzek, IHL. ‘We expect that expenditures made at self-service kiosks will rise by 20% this year & 18% in 2008. Demand for self-checkout systems & other kiosks should push the dollar value of transactions to $1.3 trillion by 2011. Consumers enjoy self-service & increasingly seek out retailers that offer the technology. Retailers & other businesses are finding that self-service kiosks can increase customer loyalty, & customer satisfaction.’ In the market study, 2007 North American Self-Service Kiosks, IHL examines the increasing use of 4 types of self-service kiosks where payment is accepted: self-checkout systems, ticketing kiosks, check-in kiosks, food ordering, & postal kiosks. The report covers self-service kiosks in US & Canada, detailing the number & type of kiosks shipped historically. It provides forecasts for each type of kiosk, in terms of units shipped & revenue transacted. The report highlights best practices & best-in-class machines for each kiosk class.