Tuesday, December 12, 2006

Process Improvement at it's Finest - A local sub joint saves money


About every other day I buy a sub at a local place in Boston called Al Capones. This place is about as old school as it gets. A small sub is at the very least 12 inches long with deli meat, lettuce, tomato's, hots, you name it piled high into one of the best sub rolls you have ever tasted. Capone subs are as cheap as they come by but to top it off every 5th sub you buy is totally free. I was talking with my check-out lady Diane today about how awesome this deal was and the details of the discount card which you see here to your left. Well apparently I wasn't alone. So many people were into this discounted sub thing that they were going through so many of these cards they could not keep up. They were printing these cards by the box loads and boxes were piling up in their closets and storage area. When you think about it 10 subs is really not that many subs in the grand scheme of things during a year. Well their printing vendor made a suggestion that will probably keep Al Capones a customer for life. It got me to thinking that this is similar to what many TAWPI solution providers do on a daily basis about introducing new technology whether it is auto classification, remote check capture, back office conversion, to name a few. (Quite a transition).
So, want to know what that printing vendor's recommendation was? See the next post:

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