Showing posts with label ARMA. Show all posts
Showing posts with label ARMA. Show all posts

Tuesday, November 9, 2010

The OPEX booth at ARMA 2010


The OPEX booth at ARMA 2010 in San Francisco this week.

Sunday, November 7, 2010

SharePoint and eDiscovery Readiness

Posted by Mark Brousseau

When it comes to eDiscovery readiness, getting involved in their organization’s SharePoint initiatives should be a top priority for records managers, Martin Tuip, senior technical product marketing manager, Iron Mountain Digital, said during a presentation today at the ARMA Annual Conference in San Francisco.

SharePoint broke the $1 billion revenue mark last year, and has continued to rise past that total this year, making it the hottest-selling server-side product ever for Microsoft, Tuip said, adding that many organizations are planning to deploy SharePoint 2010 or have already done so.

“But the problem at many organizations is that SharePoint initiatives are being driven by IT, without much involvement from records managers. IT and records managers need each other,” Tuip said. “All of the content in SharePoint might have to retained, depending on your business.”

“From a legal perspective, eventually you will have a matter that will require information out of SharePoint. Those lawsuits will eventually come,” Tuip predicted. “Export functionality is available in SharePoint, but in an extremely limited fashion.” Records managers need to be proactive about working with their IT team to prepare for these inevitable eDiscovery actions, Tuip explained.

“You know that this is coming down the line,” Tuip said.

The first step in implementing SharePoint governance, Tuip said, is to determine what is going to be a vital record for your organization. Then get IT involved in setting the governance standards and determining how to implement them. Organizations can leverage their existing infrastructure to provide for seamless retention of SharePoint content, or “pick a new product that can assist with all of your retention concerns,” Tuip said. He warned that, “eDiscovery is risky. The problem with eDiscovery is that content hides in multiple places. That’s why organizations need an eDiscovery application that provides comprehensive enterprise-wide search queries of the most requested ESI types. A proper eDiscovery application can significantly reduce the collection time associated with lawsuits.”

Tuip concluded: “I love SharePoint. I think that it’s a phenomenal solution. But records managers need to understand that it doesn’t have eDiscovery capabilities, and they’ll have to work with IT to determine how to deal with that.”

What do you think?

Organizations Ramp-up Records Management Technology Adoption Plans

Posted by Mark Brousseau

Enterprises plan to accelerate records management adoption in 2011, Brian W. Hill, senior analyst, Forrester Research, said today during a presentation at the ARMA Annual Conference in San Francisco.

Sixty-three percent of records management stakeholders plan to expand or roll-out new records management products in 2011, Hill said, citing the results of a study conducted by Forrester Research and ARMA. The key drivers of this growth include the need for organizations to manage a broader array of electronic content, support regulatory requirements, and ease eDiscovery pain.

Hill said records management software spending next year will top $250,000 for 17 percent of respondents to the study by Forrester Research and ARMA. “If you factor in some of the other costs associated with records management – such as change management – the figure is actually quite a bit higher,” Hill added.

While spending on records management solutions is on the upswing, satisfaction rates are declining. Fifteen percent of respondents to the study by Forrester Research and ARMA indicated that they are “very satisfied” with their records management solution – down from 23 percent the year before. “Given the maturity of records management, this is cause for concern,” Hill said, adding that there are a lot of reasons for low satisfaction. “Some of them have to do with technology, but others have to deal with people and processes, such as complex and lengthy deployments and the high costs of software and services,” Hill explained.

Synchronizing eDiscovery, records management and archiving efforts was identified as a challenge by about half of the organizations surveyed. “These handoffs are a big headache for organizations,” Hill noted.

And the problem could get worse. “Records management professionals must recognize that expected storage volumes for records systems are significant and growing fast,” Hill said. “Records management stakeholders expecting more than 50 percent storage growth may need to reset their expectations with those of IT storage stakeholders to ensure that capacity plans are appropriately aligned.”

To improve the likelihood of success for your eDiscovery program, Hill suggested the following seven habits:

Effective habit No. 1: Get executive support and build the right team.
Effective habit No. 2: Stop saving everything.
Effective habit No. 3: Streamline legal hold and look to leverage ‘early case assessment’ applications.
Effective habit No. 4: Focus on a broad array of ESI as part of your legal risk mitigation efforts.
Effective habit No. 5: Seek to rationalize systems and processes that support eDiscovery.
Effective habit No. 6: Strategically plan for global eDiscovery implications.
Effective habit No. 7: Accelerate eDiscovery program formalization.

What do you think?

Tuesday, October 20, 2009

Is Your Information Secure?

By Mark Brousseau

The records management industry has entered into a new era where organizations need to place a much greater emphasis on securing their electronic information, says Steve Adams, senior records analyst for the National Archives and Records Administration. “We’ve got to change our mindset. We’ve got to become more suspicious,” Adams said during a presentation last week at the 54th annual ARMA International Conference and Expo, in Orlando’s World Center Marriott in Florida.

“The more we get into technology, the more vulnerable we have become,” Adams told attendees, adding that “Microsoft software is so vulnerable to cyber attacks that it is not even funny.”

Adams noted a Gartner study predicting that 30 percent of enterprises using wireless LANs will experience serious security exposure. Adams said over known 200 malicious software programs have been developed for this very purpose. What’s more, a survey by the Computer Security Institute found that 85 percent of computers have been damaged by cyber attacks – despite the fact that 89 percent of these computers had firewalls and 60 percent had intrusion detection. “The really frightening part is that 60 percent of these breaches were from inside the organization,” Adams said.

Sound security practices protect electronic information by preventing, detecting and responding to cyber attacks and other data breaches, Adams told the three dozen people in attendance.

One challenge to good information security is some common myths. These include the notion that:

... Anti-virus software and firewalls are 100 percent effective
... Once software is installed, you don’t have to worry about it again
... There is nothing important on your computer, so you don’t have to worry about it
... Attackers only target rich people
... When computers slow down, it means they are getting old

To help secure your electronic information, Adams provided the following strategies:

... Maintain and use anti-virus software (“But too much or the wrong kind can also cause problems,” Adams said)
... Install a firewall
... Regularly scan for Spyware
... Keep your operating software up to date
... Remove unused software programs
... Follow good security practices
... Be careful what Web sites you visit
...Turn your computer off when you’re not using it
... Never leave your computer unattended at an airport or other public place

Adams said companies should also use good password protocols – requiring staff to use at least eight characters (which take longer to crack) and change their passwords often. And nobody should be exempt from the policy; Adams said senior managers are the worst offenders of password policies.

Organizations should also be mindful of thumb drives, Adams said. While they are excellent tools for transporting information, they also can get through most metal detectors undetected – providing a vehicle for crooks to get information out of your organization without anyone ever noticing, he said.

“We’ve got to have good strategies for how we protect our information,” Adams concluded.

What do you think? Post your comments below.

Sunday, October 18, 2009

News from the ARMA Conference: Saturday

Posted by Mark Brousseau

Vital Path Announces Migration Center for the Desktop

At the ARMA Conference, Vital Path announced Migration Center as the newest addition to its lineup of content migration and integration solutions. Migration Center is a desktop solution designed to solve the majority of content migration needs. For more complicated and larger migration projects (over 50 Gigabytes) companies can upgrade to Migration Center Enterprise or the full PathBuilder Server based product.

Migration Center enables end users to migrate their content without the need to hire expensive consultants or have programming experience. Migration Center’s intuitive interface provides easy attribute mapping and dashboard reporting for the most basic user.

Migration Center is designed to provide a complete migration solution, without professional services for eRoom, SharePoint, Livelink, Hummingbird, Documentum, Docushare and File Shares.
Migration Center allows users to map custom attributes and types, migrate users, groups, and permissions, and apply data transformations to metadata values.

Pricing for the solution starts at $2495.

In other Vital Path news, the company's president Jay Rothe, was featured on a panel discussion at the 54th Annual ARMA Conference. The session, part of the Exclusively IT track, was entitled “A Holistic Approach to Enterprise Solutions: How can RIM, IT and Business Process Work in Tandem to Adopt a Solution?”

The discussion focused on the challenge of managing multiple records repositories across enterprises, which is often inconsistent and incomplete, further complicated by a tedious discovery process for each application. The panelists offered enterprise solutions that meet these challenges, and talked about tools available to help and ease the process.

Saturday, October 17, 2009

News from the ARMA Conference: Friday

Posted by Mark Brousseau

ZL to Present E-Discovery and Archiving Best Practices

ZL Technologies, Inc., will showcase its Unified Archive platform and present two seminars at LIT-Con, the Legal information Technology Conference, co-presented by ARMA International and ILTA, Oct. 15-16, at the Orlando World Center Marriott.

ZL President & CEO Kon Leong, will conduct two seminars to educate attendees on how to recognize the emerging differentiators between archiving and e-discovery solutions.

... “Large Enterprise Email Archiving Projects Often Fail. Find Out Why” -- Friday, Oct. 16, 2:30 – 3:45 p.m, Expo Floor, Room 1230.Electronically stored information (ESI) archiving is still a nascent field that is expanding in scope and functionality. Most early adopters were compelled to abandon legacy solutions unable to accommodate an expanding set of challenging requirements. This seminar examines several key breaking points of archiving solutions, enabling decision makers to identify the criteria necessary for successful archiving deployments.

... “E-Discovery: Why Most Enterprise Implementations Fail To Make the Grade” -- Friday, Oct. 16, 10:30 a.m. – noon, Palms Ballroom, Canary 3.In the enterprise, archiving as a proactive approach to E-Discovery typically involves billions of documents. Without a unified approach to archiving, E-Discovery searches take hours or days to complete. This seminar will explain why and how E-Discovery software fails to serve its intended purpose, introducing legal professionals to the technological pitfalls of E-Discovery across the enterprise.

Laserfiche Presents Transparent Records Management

Laserfiche is showcasing transparent records management at ARMA International’s 54th Annual Conference & Expo at the Orlando World Center Marriott.

“Laserfiche Records Management Edition (RME) reduces costs, improves accountability and enhances security,” said Margaret Anderson, Certified Records Manager for Collin County, Texas.

Laserfiche says its transparent records management enables records managers to manage multiple software applications, multiple departments’ information requirements and multiple records series and retention schedules without raising costs or disrupting everyday work processes.

Laserfiche Senior Vice President Chris Wacker added, “Laserfiche RME improves adherence to a records management plan with the functionality users appreciate, uniting document management and DoD 5015.2-certified records management in a single platform.”

Collin County’s Anderson presented a session titled, “Implementing an Electronic Document & Records Management Project," to help participants assess the document management needs of their organizations and teach best practice tips for simplifying records management implementations. She outlined the critical steps for planning the implementation and integration of an electronic records system.

Thursday, October 15, 2009

News from the ARMA Conference: Thursday

Posted by Mark Brousseau

Canon U.S.A. demonstrates its image capture technologies

Canon U.S.A., Inc., is showcasing its high-speed scanning devices at the 54th ARMA International Conference and Expo in Orlando. Also at this year’s show, Canon is offering a sneak preview of its newest imageFORMULA models -- the imageFORMULA P-150 Personal Scanner and imageFORMULA DR-2020U Universal Workgroup Scanner.

“As a recognized leader in scanning and image capture technologies, Canon is committed to providing advanced solutions to meet the needs of customers in all working environments,” said Jim Rosetta, vice president and general manager, Imaging Systems Group, Canon U.S.A. “Maintaining precise, accurate and organized records is an essential business practice that all companies must implement, and throughout this show, Canon will show how its leading technologies can help streamline the record-management process.”

Helping to address the ever-evolving and growing needs of managing information, files and records in the workplace, Canon will exhibit how its leading and award-winning image capture devices will assist organizations in developing and implementing a more streamlined, efficient method for records management. Products on display at the show include:

… imageFORMULA P-150 Personal Scanner
… imageFORMULA DR-2020U Universal Workgroup Scanner
… imageFORMULA DR-6010C Departmental Scanner
… imageFORMULA DR-7550C Production Scanner
… imageFORMULA DR-X10C Production Scanner
… imageFORMULA ScanFront 220P Network Scanner

At ARMA, Canon will have two solution software vendors, FileBound and I.R.I.S. Professional Solutions on display in its booth. FileBound will be showing its Filebound AP software, which streamlines accounts payable processes, running in conjunction with a customized Canon ScanFront 220P Network Scanner. I.R.I.S. will be showing its IRISPowerscan production scanning and OCR solution, running with a Canon DR-X10C Production Scanner.

Kodak showcases solutions that capture and preserve critical documents

Kodak’s experts will provide live document imaging product demonstrations in booth # 911 throughout ARMA ‘09, from Oct. 15-17 in Orlando.

According to a study by PricewaterhouseCoopers, businesses and organizations in the United States contribute to the annual growth of more than 4 trillion paper documents in existence. A call for stronger compliance and disaster recovery strategies increases the urgency for electronic records solutions to replace paper-based processes. Kodak’s technology and its network of value-added resellers (VARs) help various organizations establish a digital document infrastructure to preserve information for maximum accuracy and accessibility. Existing users include NASA, the GSA, the Massachusetts State Registry of Deeds, and other local and state government agencies.

“More than ever, it’s important to recognize the critical role that electronic information plays in advancing the capabilities of a business or organization,” said Roger Markham, Product and Channel Marketing Manager, US&C, Document Imaging, Kodak’s Business Solutions and Services Group. “The combined ability to preserve these digital records over a long period of time, as well as access to information on-demand, establishes a very strong foundation.”

Kodak’s says its booth showcases the advantages of combining capture hardware and software technology to help to create an effective capture and preservation platform. For example, KODAK Capture Pro Software, v 2.0, a software application with open compatibility for third-party scanners, as well as Open Database Connectivity (ODBC), makes it easier to input, validate and populate index fields. Kodak will demonstrate the software with its KODAK i780 Scanner and KODAK i1860 Scanner. Kodak will also display Capture Pro Software with a BÖWE BELL + HOWELL Ngenuity Scanner. BÖWE BELL + HOWELL Scanners are now a part of Kodak.

Archiving capabilities of the new KODAK i9600 Series Application Software will be demonstrated with the KODAK i750 Scanner, a hybrid capture and preservation solution that converts digital files such as PDF, PDF/A and MICROSOFT WORD documents to microfilm archival storage. The KODAK i9600 Series Application Software integrates seamlessly with virtually any scanner, the vendor says, making it easy for channel partners to customize solutions that meet long term (>500 years) regulatory and compliance requirements, without concern of system or software obsolescence. This makes it an ideal archiving partner for any digital storage system.

Kodak will also demonstrate its KODAK Scan Station 500 and KODAK i1320 Plus Scanner. The Scan Station 500, a networked scanner device, will be on display with a new user-friendly keyboard that extends the scanner’s ability to quickly and easily share digital information from a single machine. Other capabilities include its exclusive Voice Attachment feature that allows users to send digital files with an audio message. The KODAK i1320 Plus Scanner will demonstrate Kodak’s Smart Touch feature, which allows document sharing and distribution with the press of a single button.

“Kodak’s broad portfolio of capture hardware and software allows us to create scalable solutions that include hybrid capabilities for film-based archiving, as well as digital access,” said Robert Breslawski, ImageLink Media and Equipment Portfolio Manager, Document Imaging, Kodak’s Business Solutions and Services Group. “Kodak continues to work with its channel partners to help customers strengthen their capabilities for enhancing control over critical information from paper-based documents.”

Wednesday, October 14, 2009

News from the ARMA Conference: Wednesday

Posted by Mark Brousseau

Some headlines from the ARMA Conference at the Marriott World Center in Orlando, FL:

BancTec Showcases Document Management and Business Process Outsourcing Solutions

BancTec is showcasing its document processing and business process outsourcing (BPO) solutions at the 54th annual ARMA International Conference and Expo.

"BancTec has helped thousands of clients in more than 50 countries simplify the management of their information, business processes and technology infrastructure," said Chuck Corbin, chief marketing officer, BancTec. "Our innovative mix of hardware, software and services helps companies automate complex, high-volume, data-intensive business processes, and we look forward to sharing this message with an important audience at the ARMA International Conference and Expo."

Featured at the ARMA conference will be BancTec's IntelliScan XDS, a multi-application, high-speed and mixed document processing scanner, which can capture and output images up to 550 pages per minute at 200 dpi.

For organizations interested in achieving bottom-line improvements without making large capital investments, BancTec will highlight its BPO capabilities. From AP invoice processing to healthcare revenue cycle management, BancTec BPO solutions help organizations lower operating costs, improve information access and reduce business risk.

Finally, BancTec will discuss its CenterVision solution, which converges departmental capture applications and complex mailroom centers onto a common platform.

Oce Business Services Highlights Records Management Solutions

Oce Business Services will highlight its records management solutions at the ARMA International Conference & Expo. The company will also address topics covered at the show that include paper and electronic records, compliance, document imaging, and records management best practices.

At this year's conference, taking place October 15 - 18 at the Orlando World Center Marriott, experts from Oce will be on hand to help organizations and records management professionals better understand the challenges they face in safely navigating the evolving records landscape.

Scheduled presentations by Oce executives include the following:

… Robert Milburn, Esq., Director of Discovery Solutions, Oce Business Services, and Jean Ciura, Ph.D., ermM, CRM, President, JMC Management Consulting, will co-facilitate an Education Session on developing a legal hold strategy (October 15th, 8:00 - 9:30 AM, room Crystal H). The session will spotlight topics that include identifying the components of a compliant legal hold program, becoming conversant on recent trends in the law and practice of electronic discovery, and exploring technology and process solutions for all phases of the EDRM model.

… Cheryl Young, CDIA+, Records and Information Solutions Architect, Oce Business Services, will participate as a panelist in an Exclusively IT Session moderated by Debra Logan, Vice President, Gartner Research (October 15th, 2:00 - 3:15 PM, Expo Floor, room 1230). This session will focus on the topic: "Outsourcing Electronic Records Storage and Disposition: What to Consider with an Outside Provider."

Pitney Bowes Touts Records & Information Management Expertise

Underscoring the complexities of mitigating risk and achieving compliance in businesses today, Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc., will showcase its records and information management (RIM) solutions at ARMA ’09.

Pitney Bowes will exhibit at Booth #1016.

At ARMA, the leading industry trade show for records management, Pitney Bowes RIM specialists will provide information on how companies can take control of their information lifecycle by:

… Developing programs to address regulatory concerns,
… Designing and implementing processes to support legal initiatives,
… Creating procedures to support balancing electronic and physical document management needs,
… Standardizing, overseeing and coordinating dynamic enterprise information processes.

“The proliferation of mergers and acquisitions, along with growing regulatory compliance needs are just some of the factors that are driving businesses to consider their records management needs now more than ever before,” said Betty McAlvany, certified records manager and director of product development for RIM at PBMS. “Our team will demonstrate how companies can integrate use of their current records management systems with best practice protocols and new technology to achieve greater efficiency and accountability. We also will discuss how our proven methodologies can improve the quality of business processes, identify future program component enhancements, and provide guidance for regulatory compliance,” she added.

Pitney Bowes RIM experts will also lead a learning session entitled, “Reactive vs Proactive Records Management: What Do You Mean It Is “Only” a Box Project,” on October 16th at 1:00 p.m.