By Mark Brousseau
Service Level Agreements (SLAs) have become the norm, according to the results of a recent Question of the Week on the TAWPI Web site. A whopping 97 percent of respondents have SLAs in place with their providers or their customers (depending on which side of the processing equation they are on), while just three percent of respondents still do business without SLAs. Any tips for effective SLAs? E-mail me at m_brousseau@msn.com.
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