By Vijay Balakrishnan of StratEx LLC
That we live in a wired (or perhaps more appropriately, a wireless) world is an oft repeated truism. As I work on this post, I am using the Internet. My mobile phone just beeped with a text message. An intrepid bunch of schoolmates are using Facebook to organize a high school reunion half a planet away. Reunion after how many years, you say? Well, let's just say it is enough for many grey hairs.
If the drumbeat of news is to be believed, consumers are leaping en masse to interacting with their financial institutions through mobile phones and other remote channels. You can now snap a picture of a check with your phone and deposit it in your bank from anywhere in the world. Remote Deposit Capture (RDC) allows businesses and consumers to scan checks from the comfort of their offices or family rooms, and zap across images for deposit. The perfect storm of convenience and technology should mean that very few people visit their neighborhood branch anymore, right? Wrong!
An item (no pun, honest!) in The 2010 Federal Reserve Payments Study caught my eye. Yes, the number of checks written has declined from about 30 billion to 24.4 billion. However, only 13 percent of checks deposited were received by financial institutions as images. That means a respectable 87 percent of checks were deposited physically. So, despite all the noise about check deposits getting virtualized, there still is a healthy number of people walking into branches to make deposits.
Now, your take on the physical branch versus self-service debate will dictate whether you see this glass half full or half empty of your beverage of choice. Proponents of RDC will point to the enormous growth potential in the remaining 87 percent. The same percentage will be looked at by some retail bankers as rationale to invest in branches.
At the risk of being a fence sitter (come to think of it, sitting on an actual fence can be acutely uncomfortable), let me say that both views are correct. RDC will continue its growth, albeit at its present course and speed- I don't see a "big bang" transformation in that direction. I do, however, see an opportunity for investment in technologies like teller capture and enhanced training for tellers to go beyond their current role as deposit takers. Teller capture uses technology to capture images, proof, and balance deposits at the teller station. It reduces keystrokes and data entry errors. It also provides more "heads up" time for tellers to interact with customers, where additional training can enhance the customer experience.
Transformation is a funny thing. Just when you think the new and different will swamp the world, something from the hoary past reaches out to remind us of its existence. Success will go to those who craft strategies to leverage both.
Vijay Balakrishnan is president of StratEx LLC. He can be reached at 770-598-5747.
Showing posts with label mobile remote deposit capture. Show all posts
Showing posts with label mobile remote deposit capture. Show all posts
Thursday, January 27, 2011
Thursday, December 23, 2010
Municipalities eager to automate RP
Posted by Mark Brousseau
Municipal governments are showing strong interest in purchasing automated remittance solutions, and it appears that the sluggish economy -- and its impact on municipal budgets -- is the primary reason, according to Tony Rapaglia, regional manager for Creditron (trapaglia@creditron.com). Municipalities are looking to automate functions such as tax and utility payment processing, Rapaglia explains, adding that he expects the strong demand to carry over into the new year.
"Especially after the recent elections, municipalities are extremely conscious about the amount of money they are spending on back-office functions such as remittance processing," Rapaglia says. "Many are focused like a laser-bean on cutting costs and improving service to taxpayers. They recognize that they can pass along any savings from more efficient processing to their taxpayers."
So why is remittance processing, in particular, getting so much attention from municipalities?
For starters, Rapaglia notes that automated remittance processing frees up municipal workers to focus on other activities -- which is critical as they look to become more taxpayer-focused and make do with less staff. Automated remittance processing also helps municipalities make deposits much quicker, delivering immediate gains in funds availability. Even greater gains are on tap for those municipalities that deposit items electronically to their banks via Check 21. And municipalities are drawn to the improved security that an automated remittance system provides compared to paper processes. "In an automated environment, less people handle the checks, and there's less opportunity to lose them," Rapaglia explains, noting a recent case where a courier misplaced paper checks.
"Municipal budgets are certainly tight, but more of them are recognizing that they can achieve big savings by spending relatively little money on an automated remittance system," Rapaglia concludes.
Municipal governments are showing strong interest in purchasing automated remittance solutions, and it appears that the sluggish economy -- and its impact on municipal budgets -- is the primary reason, according to Tony Rapaglia, regional manager for Creditron (trapaglia@creditron.com). Municipalities are looking to automate functions such as tax and utility payment processing, Rapaglia explains, adding that he expects the strong demand to carry over into the new year.
"Especially after the recent elections, municipalities are extremely conscious about the amount of money they are spending on back-office functions such as remittance processing," Rapaglia says. "Many are focused like a laser-bean on cutting costs and improving service to taxpayers. They recognize that they can pass along any savings from more efficient processing to their taxpayers."
So why is remittance processing, in particular, getting so much attention from municipalities?
For starters, Rapaglia notes that automated remittance processing frees up municipal workers to focus on other activities -- which is critical as they look to become more taxpayer-focused and make do with less staff. Automated remittance processing also helps municipalities make deposits much quicker, delivering immediate gains in funds availability. Even greater gains are on tap for those municipalities that deposit items electronically to their banks via Check 21. And municipalities are drawn to the improved security that an automated remittance system provides compared to paper processes. "In an automated environment, less people handle the checks, and there's less opportunity to lose them," Rapaglia explains, noting a recent case where a courier misplaced paper checks.
"Municipal budgets are certainly tight, but more of them are recognizing that they can achieve big savings by spending relatively little money on an automated remittance system," Rapaglia concludes.
Wednesday, October 20, 2010
Book says to get ready for the next boom (really!)
Posted by Mark Brousseau
A bumper sticker popular in West Texas during the oil bust of the early 1980s went something like this, “Please God, just give me one more boom—I promise not to blow it this time.”
Today, millions of people around the world may be having similar thoughts.
In his book to be published in November, Jack W. Plunkett, a widely followed analyst of global trends, writes that massive changes in America and around the world will bring on a sustained period of economic growth. In The Next Boom, he argues that we are on the verge of developments that will boost job creation, investment and international trade over what he calls the “near future,” from 2013-2025.
“The next boom is already rolling down the tracks in the emerging world,” Plunkett says. “America will get on board shortly.”
The book is subtitled, “What you absolutely, positively have to know between now and 2025,” because Plunkett believes that managers, investors, entrepreneurs and leaders need to understand the changes that will soon occur in order to perform effectively. He presents a panorama of developments in areas including energy, healthcare, education, demographics, global trade, technologies and the rapidly-growing global middle class—showing how trends in America and around the world have tremendous synergy that will lead to a surge in business.
Plunkett, who describes himself as a “pragmatic optimist,” explains that “the coming boom will be supported by three building blocks. First, consumers in America are building savings and becoming financially prudent, while population growth is expanding markets for businesses. Next, global trade is about to enter an evolved, vastly higher level while the middle classes in emerging nations are soaring. Third, advanced technologies will boost the global economy in an unprecedented manner that will make the last technology boom seem tame.”
What do you think?
A bumper sticker popular in West Texas during the oil bust of the early 1980s went something like this, “Please God, just give me one more boom—I promise not to blow it this time.”
Today, millions of people around the world may be having similar thoughts.
In his book to be published in November, Jack W. Plunkett, a widely followed analyst of global trends, writes that massive changes in America and around the world will bring on a sustained period of economic growth. In The Next Boom, he argues that we are on the verge of developments that will boost job creation, investment and international trade over what he calls the “near future,” from 2013-2025.
“The next boom is already rolling down the tracks in the emerging world,” Plunkett says. “America will get on board shortly.”
The book is subtitled, “What you absolutely, positively have to know between now and 2025,” because Plunkett believes that managers, investors, entrepreneurs and leaders need to understand the changes that will soon occur in order to perform effectively. He presents a panorama of developments in areas including energy, healthcare, education, demographics, global trade, technologies and the rapidly-growing global middle class—showing how trends in America and around the world have tremendous synergy that will lead to a surge in business.
Plunkett, who describes himself as a “pragmatic optimist,” explains that “the coming boom will be supported by three building blocks. First, consumers in America are building savings and becoming financially prudent, while population growth is expanding markets for businesses. Next, global trade is about to enter an evolved, vastly higher level while the middle classes in emerging nations are soaring. Third, advanced technologies will boost the global economy in an unprecedented manner that will make the last technology boom seem tame.”
What do you think?
Thursday, September 23, 2010
Bookies Pick iPad Killer
With rumors swirling that BlackBerry maker Research in Motion (RIM) could unveil its forthcoming tablet -- a.k.a. “the BlackPad” -- as early as next week, consumers and analysts are guessing what company will be next to officially announce a tablet to compete with Apple’s iPad.
Mickey Richardson and his team at Bookmaker.com, one of the leading sportsbooks, have calculated the odds on who the next company to release a tablet to compete with Apple’s iPad in 2010 will be.
LG +300 25%
HTC +100 50%
SHARP +300 25%
MOTOROLA +300 25%
NOKIA +150 40%
SANYO +300 25%
For those of you unfamiliar with the joys of wagering, the +/- indicates the return on the wager. The percentage is the likelihood that response will occur. For example: Betting on the candidate least likely to win would earn the most amount of money, should that happen.
Where would you place your bet?
Mickey Richardson and his team at Bookmaker.com, one of the leading sportsbooks, have calculated the odds on who the next company to release a tablet to compete with Apple’s iPad in 2010 will be.
LG +300 25%
HTC +100 50%
SHARP +300 25%
MOTOROLA +300 25%
NOKIA +150 40%
SANYO +300 25%
For those of you unfamiliar with the joys of wagering, the +/- indicates the return on the wager. The percentage is the likelihood that response will occur. For example: Betting on the candidate least likely to win would earn the most amount of money, should that happen.
Where would you place your bet?
Sunday, August 1, 2010
State Government IT: Version 2010
Posted by Mark Brousseau
As with every arm of government in today’s environment, state government chief information officers (CIOs) must do more with less. A search for lower costs will drive the agendas of many state CIOs for the next few years, as they look for ways to enhance IT performance. According to the 2010 State CIO Survey, conducted by Grant Thornton LLP, the National Association of State Chief Information Officers and TechAmerica, two-thirds of state and territorial CIOs face budget decreases in 2011 through 2013. However, some state CIOs see a silver lining — public sector IT departments are increasing the use of shared services, reassessing contracts and leveraging economies of scale when purchasing.
Three out of four CIOs say their offices receive some form of American Recovery and Reinvestment Act of 2009 (ARRA) funding. Eighty percent say other state agencies have also benefitted from ARRA money. Although additional funding undoubtedly helps cash-strapped IT departments, it’s not always easy to determine the impact on performance — one-third of CIOs say they do not formally measure how IT contributes to agency missions and strategies.
At a time when government and citizens are demanding increased transparency, CIOs must find ways to demonstrate the efficiency and value of IT, Grant Thornton concludes.
What do you think?
As with every arm of government in today’s environment, state government chief information officers (CIOs) must do more with less. A search for lower costs will drive the agendas of many state CIOs for the next few years, as they look for ways to enhance IT performance. According to the 2010 State CIO Survey, conducted by Grant Thornton LLP, the National Association of State Chief Information Officers and TechAmerica, two-thirds of state and territorial CIOs face budget decreases in 2011 through 2013. However, some state CIOs see a silver lining — public sector IT departments are increasing the use of shared services, reassessing contracts and leveraging economies of scale when purchasing.
Three out of four CIOs say their offices receive some form of American Recovery and Reinvestment Act of 2009 (ARRA) funding. Eighty percent say other state agencies have also benefitted from ARRA money. Although additional funding undoubtedly helps cash-strapped IT departments, it’s not always easy to determine the impact on performance — one-third of CIOs say they do not formally measure how IT contributes to agency missions and strategies.
At a time when government and citizens are demanding increased transparency, CIOs must find ways to demonstrate the efficiency and value of IT, Grant Thornton concludes.
What do you think?
Friday, July 30, 2010
The evolution of remote capture
By Wally Vogel (www.wvogel@creditron.com)
When remote deposit capture (RDC) first burst onto the scene, it was billed as a way for companies to eliminate daily trips to the bank. Today, reducing the time and costs associated with depositing checks is still a key factor in the adoption of the technology. But application of the technology has also evolved into a compliment to remittance processing, such as a way for far-flung sales agents to capture check images more quickly – helping to drive faster funds availability and enhanced service.
RDC is a product of The Check Clearing for the 21st Century Act (“Check 21”), a federal law enacted in 2004 that allows billers to electronically capture and transmit (via X9.37 file format) images of checks to their financial institution for clearing. Integrated balancing and automated character recognition tools assist billers in building balanced deposits. Once deposits are transmitted, original checks are truncated (retained) and eventually destroyed. Upon receipt of the file, the bank validates the items, performs any necessary corrections, and creates an image cash letter (or ICL) for deposit.
A Compliment to Remittance Processing
It didn’t take long for billers to recognize that RDC could be used to compliment -- and streamline -- remittance processing, which has historically been a back-office task. By capturing payment images and data at the point of presentment, and integrating the images and data with the back-office payments stream -- rather than redirecting the payments to the back-office -- billers can accelerate processing and funds availability; eliminate the costs to ship or transport payments to the back-office; offload some of the work from their back-office staff (and maybe even offload the work from their staff altogether); free back-office staff to perform other functions; and reduce paper handling and the associated costs. What’s more, capturing payments information sooner provides benefits such as faster posting, better visibility into receivables, and faster responses to customer inquiries.
The best part: remote deposit capture accomplishes all of this without requiring much upfront cost.
New RDC technologies are further expanding the applicability of the technology as a compliment to back-office remittance processing. For instance, support for flatbed TWAIN scanners enables consumers or remote employees to capture payments without the requirement for a specialized check scanner. Recognizing that the user in this environment may not be trained in payment processing, software guides the user through the scanning process. Another advancement in RDC is the use of smartphones to capture payment images. This enables field agents to capture payment images without having to transport or ship them to the back-office for processing – greatly speeding posting.
The Bottom Line
By complimenting back-office remittance processing with RDC, funds are available sooner, overall costs are improved, and customer service is enhanced. And because of the low overhead associated with RDC, growth in the biller’s remittance volume can be accommodated without a corresponding growth in the biller’s back-office infrastructure – meaning they can avoid a lot of capital expense.
When remote deposit capture (RDC) first burst onto the scene, it was billed as a way for companies to eliminate daily trips to the bank. Today, reducing the time and costs associated with depositing checks is still a key factor in the adoption of the technology. But application of the technology has also evolved into a compliment to remittance processing, such as a way for far-flung sales agents to capture check images more quickly – helping to drive faster funds availability and enhanced service.
RDC is a product of The Check Clearing for the 21st Century Act (“Check 21”), a federal law enacted in 2004 that allows billers to electronically capture and transmit (via X9.37 file format) images of checks to their financial institution for clearing. Integrated balancing and automated character recognition tools assist billers in building balanced deposits. Once deposits are transmitted, original checks are truncated (retained) and eventually destroyed. Upon receipt of the file, the bank validates the items, performs any necessary corrections, and creates an image cash letter (or ICL) for deposit.
A Compliment to Remittance Processing
It didn’t take long for billers to recognize that RDC could be used to compliment -- and streamline -- remittance processing, which has historically been a back-office task. By capturing payment images and data at the point of presentment, and integrating the images and data with the back-office payments stream -- rather than redirecting the payments to the back-office -- billers can accelerate processing and funds availability; eliminate the costs to ship or transport payments to the back-office; offload some of the work from their back-office staff (and maybe even offload the work from their staff altogether); free back-office staff to perform other functions; and reduce paper handling and the associated costs. What’s more, capturing payments information sooner provides benefits such as faster posting, better visibility into receivables, and faster responses to customer inquiries.
The best part: remote deposit capture accomplishes all of this without requiring much upfront cost.
New RDC technologies are further expanding the applicability of the technology as a compliment to back-office remittance processing. For instance, support for flatbed TWAIN scanners enables consumers or remote employees to capture payments without the requirement for a specialized check scanner. Recognizing that the user in this environment may not be trained in payment processing, software guides the user through the scanning process. Another advancement in RDC is the use of smartphones to capture payment images. This enables field agents to capture payment images without having to transport or ship them to the back-office for processing – greatly speeding posting.
The Bottom Line
By complimenting back-office remittance processing with RDC, funds are available sooner, overall costs are improved, and customer service is enhanced. And because of the low overhead associated with RDC, growth in the biller’s remittance volume can be accommodated without a corresponding growth in the biller’s back-office infrastructure – meaning they can avoid a lot of capital expense.
Monday, June 7, 2010
How tax agencies are coping with the economy
Posted by Mark Brousseau
“We are all in the same boat,” Roger Ervin, secretary, Wisconsin Department of Revenue, told attendees at the Federation of Tax Administrators (FTA) Annual Meeting at the Grand Hyatt Atlanta this morning. “As the economy continues to falter, we need to be more diligent in collections. But citizens want more. They want us to be as efficient as possible. And they want us to do it quietly.”
Ken Lay, secretary, North Carolina Department of Revenue, agreed, noting that, “We want to be easier to do business with. We want to be professional. And we want to be firm, but fair.”
Lisa Echeverri, executive director, Florida Department of Revenue, noted that the recession has presented her department with an opportunity to take a fresh look at its operations and processes.
“You should never waste a good crisis,” Lay concurred, adding that his department is becoming much more process and metric focused. “We are redoing all of our processes. So everyone is not only busy, they are also working on creating the new North Carolina Department of Revenue.”
“We’re beginning to change the organization to fit the processes that will fit the technology,” Lay said, noting that his department has already enhanced its data warehouse capabilities. Some of the changes Lay’s department has implemented include monthly transformation meetings for staff, an updated intranet site with information on changes, deployment of a Microsoft Sharepoint site where anyone can see the state of the project, and an emphasis on deadlines and holding firm on them.
“We’re not doing this for the sake of the Department of Revenue. We’re really doing it for the citizens of North Carolina,” Lay explained. Changes like these may become necessary.
“We are in a period of market conversion in how taxpayers interact with their tax departments,” Ervin added. “Many are choosing electronic products, as their contribution to the future, while many others are continuing with paper. Many taxpayers are using the Internet with regularity, while others still call their tax department until they speak with a person. Clearly, we are in a deep and complex recession and recovery is still months or years away. In this environment, many citizens cannot or will not pay. This puts pressure on collections. Intuitively, this should be a time of investments in new technology and processes. But tight budgets have put a hold on those investments.”
“We are all in the same boat,” Roger Ervin, secretary, Wisconsin Department of Revenue, told attendees at the Federation of Tax Administrators (FTA) Annual Meeting at the Grand Hyatt Atlanta this morning. “As the economy continues to falter, we need to be more diligent in collections. But citizens want more. They want us to be as efficient as possible. And they want us to do it quietly.”
Ken Lay, secretary, North Carolina Department of Revenue, agreed, noting that, “We want to be easier to do business with. We want to be professional. And we want to be firm, but fair.”
Lisa Echeverri, executive director, Florida Department of Revenue, noted that the recession has presented her department with an opportunity to take a fresh look at its operations and processes.
“You should never waste a good crisis,” Lay concurred, adding that his department is becoming much more process and metric focused. “We are redoing all of our processes. So everyone is not only busy, they are also working on creating the new North Carolina Department of Revenue.”
“We’re beginning to change the organization to fit the processes that will fit the technology,” Lay said, noting that his department has already enhanced its data warehouse capabilities. Some of the changes Lay’s department has implemented include monthly transformation meetings for staff, an updated intranet site with information on changes, deployment of a Microsoft Sharepoint site where anyone can see the state of the project, and an emphasis on deadlines and holding firm on them.
“We’re not doing this for the sake of the Department of Revenue. We’re really doing it for the citizens of North Carolina,” Lay explained. Changes like these may become necessary.
“We are in a period of market conversion in how taxpayers interact with their tax departments,” Ervin added. “Many are choosing electronic products, as their contribution to the future, while many others are continuing with paper. Many taxpayers are using the Internet with regularity, while others still call their tax department until they speak with a person. Clearly, we are in a deep and complex recession and recovery is still months or years away. In this environment, many citizens cannot or will not pay. This puts pressure on collections. Intuitively, this should be a time of investments in new technology and processes. But tight budgets have put a hold on those investments.”
Wednesday, June 2, 2010
Mirror, mirror on the web
Posted by Mark Brousseau
Although some may dub it "egosurfing," others might call it a wise career move to conduct a web search to see what information about you is available online. After all, what is visible to you also is visible to potential employers. In a recent survey by Accountemps, 69 percent of workers interviewed said they have entered their name in one or more search engines to see what results were displayed.
"While all professionals should protect their reputation by monitoring their online presence, this is especially critical for job seekers," said Max Messmer, chairman of Accountemps. "Many employers now routinely perform Internet searches to quickly learn about applicants' interests, experience and industry involvement. Job seekers need to pay attention to what they share online -- including contributed content, article comments and photos -- and take steps to ensure the image they project is professional."
Accountemps offers the following five tips for making your online footprint work for you:
1. Know what's out there. Set alerts using Google or other tracking services to receive a notification each time something new is said about you, and delete any content that could be seen as unprofessional or controversial. If you find unflattering material you cannot remove, be prepared to explain if a hiring manager asks about it.
2. Take advantage of privacy settings. If you belong to social networking sites or have a personal blog, adjust your privacy settings so you control who has access.
3. Contribute to the conversation. As appropriate, comment on articles of interest to you and your field, and consider writing columns for industry organizations.
4. Exercise discretion. Be aware that whatever you post may be seen by potential employers, and give careful consideration to how statements you make may be interpreted. While you want to show you have a well-informed opinion, keep your comments constructive, and avoid disparaging others.
5. Keep your profiles current. Make sure your professional profiles on sites such as Google and LinkedIn are up-to-date and highlight your experience
Although some may dub it "egosurfing," others might call it a wise career move to conduct a web search to see what information about you is available online. After all, what is visible to you also is visible to potential employers. In a recent survey by Accountemps, 69 percent of workers interviewed said they have entered their name in one or more search engines to see what results were displayed.
"While all professionals should protect their reputation by monitoring their online presence, this is especially critical for job seekers," said Max Messmer, chairman of Accountemps. "Many employers now routinely perform Internet searches to quickly learn about applicants' interests, experience and industry involvement. Job seekers need to pay attention to what they share online -- including contributed content, article comments and photos -- and take steps to ensure the image they project is professional."
Accountemps offers the following five tips for making your online footprint work for you:
1. Know what's out there. Set alerts using Google or other tracking services to receive a notification each time something new is said about you, and delete any content that could be seen as unprofessional or controversial. If you find unflattering material you cannot remove, be prepared to explain if a hiring manager asks about it.
2. Take advantage of privacy settings. If you belong to social networking sites or have a personal blog, adjust your privacy settings so you control who has access.
3. Contribute to the conversation. As appropriate, comment on articles of interest to you and your field, and consider writing columns for industry organizations.
4. Exercise discretion. Be aware that whatever you post may be seen by potential employers, and give careful consideration to how statements you make may be interpreted. While you want to show you have a well-informed opinion, keep your comments constructive, and avoid disparaging others.
5. Keep your profiles current. Make sure your professional profiles on sites such as Google and LinkedIn are up-to-date and highlight your experience
Thursday, May 27, 2010
Integration issues stymie RDC growth among government users
By Mark Brousseau
One positive result of the Check 21 legislation has been the adoption of remote deposit capture, which uses imaging technology to truncate checks at the point of presentment, in turn, streamlining processing, accelerating funds availability, and significantly reducing transportation costs. While remote deposit capture has been one of the most successful banking products of all time (enjoying a faster adoption than even online banking), you would never know it from the results of the 2010 Government Payment and Document Processing Survey conducted by TAWPI and IAPP.
Only 16.2 percent of all survey respondents currently use remote deposit capture. Among state revenue agencies, 17.4 percent of respondents currently use remote deposit capture. The adoption of remote deposit capture was strongest among the county government entities that responded to the survey, with half (50 percent) indicating that they use the technology. None of the (non-revenue) state agencies or city government entities that responded to the question use remote deposit capture.
Dave Bracken, vice president and senior account manager for Cash Management Solutions, Inc., says the low adoption rate of remote deposit capture among government users doesn’t mean that the need isn’t there for out-of-footprint collection solutions; instead it speaks to the complexity of integrating this type of technology without having to replace their entire legacy remittance processing system.
“A standalone remote deposit capture solution doesn’t provide updates to a government user’s internal tax systems,” Bracken explains. “And this ‘associating information’ is as important as the funds themselves. For remote deposit capture to be effective for a government user, it needs to be an extension of their centralized processing system. For most users, this presents an integration issue.”
Despite this challenge, Bracken predicts that more government users will adopt remote deposit capture – or “split source” solutions – into their operations as they replace their highly customized, “one-off” applications – which are difficult to upgrade – with more flexible and open platforms.
“The problem isn’t a lack of need. The problem is in effective implementation,” he concludes.
What do you think?
One positive result of the Check 21 legislation has been the adoption of remote deposit capture, which uses imaging technology to truncate checks at the point of presentment, in turn, streamlining processing, accelerating funds availability, and significantly reducing transportation costs. While remote deposit capture has been one of the most successful banking products of all time (enjoying a faster adoption than even online banking), you would never know it from the results of the 2010 Government Payment and Document Processing Survey conducted by TAWPI and IAPP.
Only 16.2 percent of all survey respondents currently use remote deposit capture. Among state revenue agencies, 17.4 percent of respondents currently use remote deposit capture. The adoption of remote deposit capture was strongest among the county government entities that responded to the survey, with half (50 percent) indicating that they use the technology. None of the (non-revenue) state agencies or city government entities that responded to the question use remote deposit capture.
Dave Bracken, vice president and senior account manager for Cash Management Solutions, Inc., says the low adoption rate of remote deposit capture among government users doesn’t mean that the need isn’t there for out-of-footprint collection solutions; instead it speaks to the complexity of integrating this type of technology without having to replace their entire legacy remittance processing system.
“A standalone remote deposit capture solution doesn’t provide updates to a government user’s internal tax systems,” Bracken explains. “And this ‘associating information’ is as important as the funds themselves. For remote deposit capture to be effective for a government user, it needs to be an extension of their centralized processing system. For most users, this presents an integration issue.”
Despite this challenge, Bracken predicts that more government users will adopt remote deposit capture – or “split source” solutions – into their operations as they replace their highly customized, “one-off” applications – which are difficult to upgrade – with more flexible and open platforms.
“The problem isn’t a lack of need. The problem is in effective implementation,” he concludes.
What do you think?
Wednesday, May 19, 2010
NACHA stats reveal electronic migration
Posted by Mark Brousseau
If you’re looking for more proof that consumers continue to move away from paper-based check payments and towards more convenient and “greener” electronic transactions, look no further than NACHA’s 2009 statistics for the Automatic Clearing House (ACH) Network, says Leilani Doyle (ldoyle@usdataworks.com), product manager at US Dataworks, Inc., a leading provider of enterprise payments solutions.
Doyle notes that while overall ACH payment volume increased by more than 475 million transactions in 2009 – a 2.6 percent increase compared to 2008 – Accounts Receivable Check (ARC) Conversion volume decreased by about 10 percent, according to NACHA’s statistics. The drop in ARC volume was offset by a spike in Internet-initiated (WEB) transactions of 9.7 percent in 2009, Doyle points out. Similarly, US Dataworks, the long-time market share leader in ARC volumes, saw its WEB volumes soar 700 percent in 2009 compared to the previous year, Doyle said.
“This trend is not surprising,” Doyle says. “It reflects the shift in consumer preferences from writing checks to making payments over the Internet.”
Doyle adds that she also wasn’t surprised by the uptick in Back Office Conversion (BOC) volumes indicated by NACHA’s annual statistics. “BOC will continue to grow as businesses that still take checks over the counter look for ways to reduce their costs to process checks,” Doyle explains.
What do you think?
If you’re looking for more proof that consumers continue to move away from paper-based check payments and towards more convenient and “greener” electronic transactions, look no further than NACHA’s 2009 statistics for the Automatic Clearing House (ACH) Network, says Leilani Doyle (ldoyle@usdataworks.com), product manager at US Dataworks, Inc., a leading provider of enterprise payments solutions.
Doyle notes that while overall ACH payment volume increased by more than 475 million transactions in 2009 – a 2.6 percent increase compared to 2008 – Accounts Receivable Check (ARC) Conversion volume decreased by about 10 percent, according to NACHA’s statistics. The drop in ARC volume was offset by a spike in Internet-initiated (WEB) transactions of 9.7 percent in 2009, Doyle points out. Similarly, US Dataworks, the long-time market share leader in ARC volumes, saw its WEB volumes soar 700 percent in 2009 compared to the previous year, Doyle said.
“This trend is not surprising,” Doyle says. “It reflects the shift in consumer preferences from writing checks to making payments over the Internet.”
Doyle adds that she also wasn’t surprised by the uptick in Back Office Conversion (BOC) volumes indicated by NACHA’s annual statistics. “BOC will continue to grow as businesses that still take checks over the counter look for ways to reduce their costs to process checks,” Doyle explains.
What do you think?
Sunday, May 9, 2010
Good night, FUSION 2010
Ingrid Collins, manager, membership development and chapter relations, IAPP/IARP, is ready to turn in after a long day at FUSION 2010 at the Gaylord Texan Resort & Convention Center in Grapevine, Texas. The opening reception tomorrow morning starts at 7:45!
Opening Night Reception
today Magazine Editor Mark Brousseau greets Tracy Allen of Union Bank tonight at the opening night reception of FUSION 2010 at the Gaylord Texan Resort & Convention Center in Grapevine, Texas.
Wednesday, April 28, 2010
TAWPI @ NACHA Payments
Posted by Mark Brousseau
Mike Packer of J&B Software (pictured) demonstrates the vendor’s Mobile Deposit solution yesterday at NACHA’s Payments 2010 at the Washington State Convention Center in Seattle. The solution, developed by Mitek Systems and incorporating J&B Software’s workflow and check clearing capabilities, enables users to make remote check deposits using mobile smartphones.
“Mobile Deposit makes a lot of sense for companies that don’t have a lot of check volume, such as a business with five to six checks a week,” Packer says, adding that J&B Software would fall into that category since it receives most of its payments electronically. “Banks have been slow to move on this,” he says, noting the vendor has several pilots underway among its customers. “But in five to six months, we expect to have significantly more conversations on Mobile Deposit as bank IT budgets begin to loosen up. SaaS will help adoption by making it easier for banks to set-up mobile deposit.”
Packer says the vendor’s recently introduced SaaS delivery model for Mobile Deposit was generating a lot of interest at Payments 2010. The SaaS delivery model eliminates barriers to entry, allowing organizations to quickly adopt mobile deposit with minimal up-front cost and setup requirements, Packer says. “SaaS extends mobile deposit to millions of potential new users,” Packer says, noting Mobile Deposit is targeted to banks, brokerages, retailers, insurers, consumers and freight companies.
The solution captures check images through a mobile smartphone and prepares them for transmission to the financial institution as Check 21-compliant images using Mitek's mobile IMagePROVE technology. For security purposes, a complete audit trail of where, when and how each check was captured is logged. No data or images are stored on the smartphone, Packer says, and all communication is 128-bit encrypted.
TAWPI @ NACHA Payments
Posted by Mark Brousseau
William Buser, director of sales, Pertech Resources, says he spoke with a “fair amount” of financial institutions at NACHA’s Payments 2010 at the Washington State Convention Center in Seattle that were interested in teller capture solutions. In the short time I was in the Pertech Resources booth, a number of prospects stopped by, as well as an analyst for a top financial services research firm.
“Some solutions vendors are saying that teller and back-counter branch capture are dead,” Buser says. “But many financial institutions, particularly smaller ones, still aren’t doing either one. What’s really happening is that financial institutions are telling these vendors they aren’t going to purchase a big, expensive batch-feed scanner for the branch. And we’re saying that they don’t have to.”
At Payments 2010, Pertech Resources was demonstrating a new compact workstation (pictured with Buser) for teller and branch capture that costs a fraction of the price of batch-feed scanners, and has the ability to swipe any magnetic card, including credit and debit cards. The workstation already is interfaced to a number of core processing solutions, including Fiserv, Jack Henry & Associates, and FIS, and soon Pertech anticipates that a core processing vendor will offer scanning software as part of a package for the workstation (meantime Pertech Resources offers it own). In addition, Buser says Pertech Resources plans to offer a software package for the device to read drivers licenses or healthcare cards.
The bottom line: “Teller and branch capture is alive and well if you have the right solution,” Buser says.
Friday, April 23, 2010
Small businesses eye mobile remote deposit capture
Posted by Mark Brousseau
One in four consumers and 39 percent of small businesses desire mobile remote deposit capture (mobile RDC), a technology that allows an image of a check to be deposited through a camera-equipped mobile phone. That's according to new research from Javelin Strategy & Research. A niche product in 2010, small banks and credit unions are the first to offer mobile RDC to identified trusted consumers as a way to retain customers and grow without reliance on branches.
Per the Mobile Remote Deposit Capture report, smartphones are a key factor in the adoption of Mobile RDC. Consumers need access to the mobile web and the ability to take a two-megapixel digital picture with their camera phone. “If one of the largest financial institutions in the U.S. – Bank of America, Chase, Citibank or Wells Fargo – offers mobile remote deposit capture, you will most likely see a domino effect of the other banks offering the service,” said James Van Dyke, president & founder, Javelin Strategy & Research. “With trust worsening and mobility increasing, large banks can dampen the exodus while moving closer to mobile payments with mobile remote deposit capture. Paper payments die slowly, and as RDC helps with electronification of checks for a death by a thousand cuts.'”
Because nearly three in four of business transactions are made via check, this product also has mass appeal to businesses, which – unlike consumers – could be likely to pay for this service, Javelin concludes.
Other key findings of the report:
• Mobile RDC can be an important element to stem customer attrition or attract new customers without costly infrastructure.
• Already, more than one in four consumers who have been victims of ID fraud has had their checking account number stolen. Financial institutions considering implementing mobile RDC must put tight security measures in place to prevent even more fraud.
• Financial institutions can cut costs by offering the eight in ten of consumers who walked in to a branch to make a deposit or withdraw cash in the last 90 days the alternative to use their phone to make a deposit.
• About one in five of smartphone owners use mobile banking on a daily basis – more than double the rate for consumers who do not own a smartphone.
• Many consumers are ready for RDC now, particularly selected high-income individuals
• Four out of ten tech-savvy consumers view mobile RDC technology as desirable.
“Mobile RDC captures unique attributes of mobile hardware and always-on connectivity, to expand mobile banking relationships. We forecast that by 2014, over half of the U.S. population with mobile phones will be using smartphones, a dramatic escalation from the current 18%. This will provide a solid base of growth for additional mobile RDC services,” said Javelin Strategy & Research Analyst Mark Schwanhausser.
What do you think?
One in four consumers and 39 percent of small businesses desire mobile remote deposit capture (mobile RDC), a technology that allows an image of a check to be deposited through a camera-equipped mobile phone. That's according to new research from Javelin Strategy & Research. A niche product in 2010, small banks and credit unions are the first to offer mobile RDC to identified trusted consumers as a way to retain customers and grow without reliance on branches.
Per the Mobile Remote Deposit Capture report, smartphones are a key factor in the adoption of Mobile RDC. Consumers need access to the mobile web and the ability to take a two-megapixel digital picture with their camera phone. “If one of the largest financial institutions in the U.S. – Bank of America, Chase, Citibank or Wells Fargo – offers mobile remote deposit capture, you will most likely see a domino effect of the other banks offering the service,” said James Van Dyke, president & founder, Javelin Strategy & Research. “With trust worsening and mobility increasing, large banks can dampen the exodus while moving closer to mobile payments with mobile remote deposit capture. Paper payments die slowly, and as RDC helps with electronification of checks for a death by a thousand cuts.'”
Because nearly three in four of business transactions are made via check, this product also has mass appeal to businesses, which – unlike consumers – could be likely to pay for this service, Javelin concludes.
Other key findings of the report:
• Mobile RDC can be an important element to stem customer attrition or attract new customers without costly infrastructure.
• Already, more than one in four consumers who have been victims of ID fraud has had their checking account number stolen. Financial institutions considering implementing mobile RDC must put tight security measures in place to prevent even more fraud.
• Financial institutions can cut costs by offering the eight in ten of consumers who walked in to a branch to make a deposit or withdraw cash in the last 90 days the alternative to use their phone to make a deposit.
• About one in five of smartphone owners use mobile banking on a daily basis – more than double the rate for consumers who do not own a smartphone.
• Many consumers are ready for RDC now, particularly selected high-income individuals
• Four out of ten tech-savvy consumers view mobile RDC technology as desirable.
“Mobile RDC captures unique attributes of mobile hardware and always-on connectivity, to expand mobile banking relationships. We forecast that by 2014, over half of the U.S. population with mobile phones will be using smartphones, a dramatic escalation from the current 18%. This will provide a solid base of growth for additional mobile RDC services,” said Javelin Strategy & Research Analyst Mark Schwanhausser.
What do you think?
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