Saturday, November 8, 2008

Service Bureaus Tout Labor Savings

By Mark Brousseau

In light of the weakening economy, service bureaus need to change their sales message to emphasize their ability to reduce a company’s headcount and help them avoid capital expenditures, says Mario G. Duckett, CDIA (, senior director, business development, for Bristol, PA-based metasource.

Duckett spoke during AIIM's 33rd Annual Document Management Service Providers Executive Forum in Austin last week.

“Down markets are great for soft dollars and Software as a Service (SaaS) is an excellent way for someone who has had their capital budget way taken away to still solve their business problems,” says Duckett. “In this economic environment, a company that can’t afford a $100,000 capital expenditure will be interested in a $2,000 a month fee for SaaS. The key is to stress labor savings.”

What do you think? Post your comments below.

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