Friday, November 7, 2008

Users Focused on Productivity

By Mark Brousseau

The downturn in the economy has end-users looking at capture solutions to help eliminate the pain from their production environments, says Craig Laue (, eastern regional manager, ABBYY USA.

Laue spoke during AIIM's 33rd Annual Document Management Service Providers Executive Forum in Austin last week.

"Today's economy does not permit end users to think about adding head count," Laue says. However, users are being challenged by increasing costs for managing and processing content: increased amounts of content, tighter regulatory compliance standards, new workload demands for information sharing, and higher customer demands. "That's why they are looking at capture solutions," Laue says.

As users begin evaluating capture solutions, Laue recommends that they come to the table with their vision for what they are looking to get out of the technology. Some considerations: indexing, full-text search capabilities, customer access to information, image and data sharing and collaboration, and eliminating duplication.

What do you think? Post your comments below.

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